Shipping & Returns
Shipping & Returns
We want shopping at The Hush Shop to feel easy from the moment you place your order to the moment it arrives. With fulfillment centers in both Canada and the U.S., fast shipping, easy returns, and a team that’s always happy to help, you can shop with confidence.
When will my order ship?
We work hard to get your order on its way as quickly as possible.
Most orders are processed and shipped within 1–2 business days. During especially busy periods, launches, holidays, or sales, please allow up to 2–3 business days for processing. Delivery estimates begin once your package leaves our fulfillment center. As soon as your order ships, we’ll send you a confirmation email with tracking information so you can follow it along the way.
Do you ship to Canada?
Absolutely! Hush Shop has a Canadian fulfillment center, allowing us to ship Canadian orders domestically whenever applicable. That means no unexpected import duties on orders shipped from our Canadian warehouse. Plus, orders of $99 or more ship FREE within Canada.
Do you ship within the United States?
Yes! We ship throughout the United States from our U.S. fulfillment center.
Orders of $99 or more ship FREE within the 48 contiguous United States.
How much is shipping?
We offer FREE standard shipping on orders of $99 or more within Canada and the 48 contiguous United States. For orders under $99, standard shipping is a flat $8.95.
Do you ship internationally?
Yes! Hush Shop ships to many international destinations. All available shipping options and rates will be displayed at checkout. International customers are responsible for any applicable duties, taxes, VAT, customs fees, or other import charges imposed by their country. These charges are determined by local authorities and are not controlled by Hush Shop. Shipping charges, duties, taxes, VAT, and other third-party charges are non-refundable.
Can I return an item?
Yes! We understand that sometimes the fit isn’t quite right or something simply doesn’t work once you try it on. Eligible items may be returned by starting your return request within 14 calendar days of delivery.
Returned merchandise must be:
- Unworn
- Unwashed
- Unaltered
- In its original condition
- Returned with all original tags and packaging
Once your return is received and approved, your refund will be issued to your original payment method.
How do I start a return?
It’s easy. Simply submit your request through our return portal https://hush.shop/a/
Please do not send merchandise back without first submitting a return request.
How much does a return cost?
Return shipping is the customer’s responsibility.
For your convenience, we can provide a prepaid return shipping label for $12.95, which will be deducted from your refund. A small $3.50 return processing fee is also deducted from returned orders. You’re also welcome to arrange your own return shipping instead of using our prepaid label. We strongly recommend using a trackable shipping service, as Hush Shop cannot be responsible for return packages lost in transit.
If the return is due to an incorrect, damaged, or defective item, we’ll take care of it and cover the applicable return shipping costs.
Can I exchange an item?
Absolutely. If you’d like another size or color and it’s still available, we’re happy to help with an exchange. Simply start your request through our returns Portal here (https://hush.shop/a/
What items cannot be returned?
For hygiene reasons, the following items are Final Sale and cannot be returned or exchanged:
- Tights
- Hosiery
- Swimwear
Items specifically marked Final Sale at the time of purchase are also not eligible for return or exchange.
What about sale items?
Items specifically marked down or on Sale cannot be returned or exchanged. If a discounted or promotional item is regular price, our regular return policy applies.
What if I’m not sure about the size?
We’re happy to help! Our product pages include sizing information to help you find the best fit. Most of our children’s clothing fits true to size or slightly snug. If your child is between sizes or you’re unsure, we generally recommend sizing up. After all, children can always grow into something that’s a little roomy, but not the other way around!
Still unsure? Reach out to our customer care team before ordering. We’ll be happy to help you choose the right size with confidence.
What if I receive the wrong item or something arrives damaged?
We’ll make it right. If you receive an incorrect, damaged, or defective item, please contact us at info@thehushshop.com with your order number and a photo of the issue. When the error is ours, Hush Shop will cover the applicable return or replacement shipping costs.
When will I receive my refund?
Once your return arrives at our facility, please allow 4–7 business days for your return to be inspected and processed. We’ll email you as soon as your refund has been issued.
After your refund is processed, your bank or credit card provider may require additional time for the credit to appear on your account. Original shipping charges, return shipping charges, duties, taxes, insurance, gift wrapping, and other third-party charges are non-refundable.
Need help?
We’re here for you! Whether you need help with sizing, an order, delivery, or a return, our customer care team will be happy to assist. Email us at info@thehushshop.com or chat with us directly through our website.
Shop confidently. If something isn’t right, we’re here to help.